Terms and Conditions

These terms are between you and Square Roots s.r.o., operating as Fearless Sleep (“we”, “us” and “our”).

These terms are divided into three parts:

Individual coaching terms apply when you purchase a single session, a package of sessions, or email coaching.
Membership terms apply when you join the Library.
Website terms (general terms) apply to your use of the website and, where relevant, to all our services.

Please read the part that applies to your purchase together with the general terms. If a service-specific provision differs from a general provision, the service-specific provision applies.

1. Individual coaching terms

1.1 What we offer

We offer:

Single sessions
Packages of sessions
Email coaching

Please see section 1.3 for rescheduling, cancellations and refunds.

1.2 How the services work

A single session

A single session is one 50-minute or 90-minute online video call.
You may book one single session or return for additional sessions whenever you need support.

A package of sessions

A package includes a set number of 50-minute online video calls, as specified at the time of purchase.
You pay for the package upfront and receive a dedicated booking link in your confirmation email. You can use this link to schedule each call separately, at a time that suits you, subject to availability.
All calls included in the package must take place within two years of purchase.

Email coaching

Email coaching provides text-based support for one month from the agreed start date. We confirm the start and end dates before the month begins.
Email coaching does not renew automatically. Another month begins only if we both agree to continue.
Response times: Email coaching isn’t a real-time chat. You can typically expect a reply within one business day, but please allow up to 2 business days. If your email arrives over the weekend or on Friday after the coach’s working hours, the earliest you can expect a reply is the following Monday.
Volume and frequency: You can email your coach whenever it suits you, and there are no strict limits on the volume or frequency of emails. However, because this is a human-to-human interaction, we ask that you be mindful of how much you use this service. Email coaching is generally designed for around 2-3 emails per week, covering one or two topics each. We understand that some weeks may be busier than others, and we’ll do our best to address your questions. However, if the volume of emails substantially exceeds what this format can reasonably accommodate, we may ask you to narrow down your inquiries before responding and work with you to agree on a more manageable volume.

Individual coaching is not an emergency support service.

Bookings are subject to availability. Online calls require a suitable device, internet connection and access to the video platform identified in your booking confirmation.

1.3 Rescheduling, cancellations and refunds

We understand that plans sometimes change. Please contact us at alina@fearlesssleep.com if you need to reschedule or cancel.

Single session

Rescheduling: Please give at least 24 hours’ notice. We will arrange another available time with you.
Unexpected circumstances: If something unexpected prevents you from attending and you contact us before the call, we offer one courtesy reschedule per client, including where you give less than 24 hours’ notice.
Cancellation: Please notify us at least 24 hours before your scheduled call to receive a full refund. For cancellations made less than 24 hours before the call, we may retain up to 25% of the session price to account for the time reserved for you.
No-show: If you miss the call without contacting us beforehand, the session is treated as used.

A package of sessions

Rescheduling: The same rescheduling terms as for single sessions apply to each call within the package.
Package sessions remain valid for two years from the date of purchase.
Cancellation: You may cancel the package for a full refund before the first call, provided you give at least 24 hours’ notice.
Once the first call has taken place, the remaining sessions are non-refundable. This does not affect your statutory right of withdrawal (please see Section 1.3.1).

Email coaching

Pausing: Email coaching runs for one month from the agreed start date and cannot normally be paused. Needing less support during this period is not grounds for pausing or extending it. We may make exceptions for unforeseen circumstances on a case-by-case basis.
Cancellation: You may cancel a month of email coaching for a full refund before the agreed start date.
Once the coaching period has begun, any unused time is non-refundable under this cancellation policy. This does not affect your statutory right of withdrawal (please see Section 1.3.1).

Changes or cancellation by us

If we need to reschedule a call, we will notify you as soon as possible and offer an alternative time. If we cannot agree on a suitable time, we will refund the affected session.

If we determine that continuing the coaching relationship is not a suitable fit, we may end the relationship and explain our decision to you. We will refund any unused package sessions and, for email coaching, the unused portion of the month on a pro-rata basis. This does not affect any further remedies required by law.

Refunds are issued in the original payment currency. If your bank converted the original payment into another currency, the amount you receive may differ due to exchange-rate fluctuations or fees applied by your bank or payment provider.

1.3.1 Cooling-off period (14 days)

You may withdraw from your individual coaching purchase without giving a reason within 14 days after the day the contract is made.

To withdraw, send us a clear statement of your decision by email to alina@fearlesssleep.com. You may use the withdrawal form at the end of these terms, but this is not compulsory. It is sufficient to send your notice before the withdrawal period expires.

We will refund your payment without undue delay and within 14 days of receiving your notice, using the original payment method unless we agree otherwise. Any remaining services under the cancelled purchase will end.

After the cooling-off period, the cancellation rules in section 1.3 apply.

1.4 What is coaching

Coaching is a collaborative partnership intended to support personal growth and positive change. It offers space to explore your perspectives, patterns of thinking and behaviour, and ways of responding to different situations. The coach offers guidance, information and support; you decide what feels useful and what changes to make.

Coaching is not medical care or psychotherapy. We do not diagnose or treat health conditions, prescribe treatment or offer crisis-level support. If you have a health concern, please seek advice from a qualified professional. If you are in immediate danger, contact your local emergency services.

1.5 Responsibility and results

You decide whether and how to use what we discuss. The coach does not make decisions on your behalf.

We provide coaching with reasonable care and skill. Coaching is a personal process, and experiences and results vary. Discussions may bring up different thoughts and feelings, and we cannot predict or guarantee how you will sleep or feel before, during or after coaching.

We do not guarantee improvements in sleep, uninterrupted progress or any particular outcome from an individual session or the coaching relationship as a whole.

1.6 Communication via email and privacy

We use email to arrange sessions, provide email coaching and communicate with you about the services. We take reasonable steps to protect your information, but email cannot be guaranteed to be completely secure.

We treat personal information shared in coaching as confidential. Access and disclosure are limited to what is necessary to deliver and administer the services, what you authorise, or what is otherwise permitted or required by law.

We use service providers including Stripe for payments, Calendly for scheduling and Zoom for video calls. Our Privacy Policy explains how we handle personal information, use service providers, retain information and protect your rights. The providers’ own privacy notices explain their respective processing activities.

Please read our Privacy Policy.

2. Membership terms

These terms apply to the Fearless Sleep Library membership, provided by Square Roots s.r.o.

2.1 Cancellation and refunds

The Fearless Sleep Library is a monthly subscription that renews automatically until you cancel.

You may cancel your subscription at any time. To cancel, go to your account and select Billing -> Cancel. Please complete the cancellation before your next billing period begins to avoid being charged for the following period.

Once cancelled, your access will remain active until the end of your current billing period.

If you encounter any issues with cancellation, contact us at alina@fearlesssleep.com at least 24 hours before your next billing period begins. We cannot guarantee that requests received later will be processed before the next payment.

If a technical problem with our cancellation system prevents you from cancelling, please let us know so we can resolve it.

Payments are non-refundable except under the cooling-off policy below or where a refund is required by applicable law. Forgetting to cancel or not using the Library does not, by itself, entitle you to a refund of a renewal payment.

Refunds are made in the original payment currency. If your bank or payment provider converted your payment into another currency, the converted refund amount may differ because of exchange-rate changes.

Cooling-off period

You may withdraw from your initial subscription purchase within 14 days after the day the contract is made, without giving a reason. Send a clear statement by email to alina@fearlesssleep.com. You may use the withdrawal form at the end of these terms, but do not have to. Send your notice before the withdrawal period expires.

We will refund your initial payment without undue delay and within 14 days of receiving your notice, using the original payment method unless we agree otherwise. Access ends when you withdraw.

Outside this cooling-off period, subscription payments are non-refundable. This does not affect statutory remedies or the refunds described below if we end your membership or discontinue the Library.

2.2 Consumer purchases only

The Fearless Sleep Library is offered exclusively to individual consumers for personal, non-commercial use. We do not offer business subscriptions.

By subscribing, you confirm that you are purchasing as a consumer, outside your trade, business, craft or profession, and not on behalf of a company or other organisation.

2.3 What this space is

The Fearless Sleep Library is an educational resource with optional opportunities for interaction, hosted on Circle. It includes courses, written content, reflections and helpful materials about sleep recovery.

This is a self-guided resource, not a coaching programme or support forum. While interaction is possible through comments or occasional replies, personal responses are not guaranteed.

You’re encouraged to explore the materials at your own pace.

We may add or update content as the Library evolves, but we don’t make promises about how often or how much. This does not affect your rights to receive the content and services described when you subscribe.

2.4 How membership works

You’ll get access once you subscribe through Circle, with payments handled through Stripe.

You’ll need to create a Circle account to access the platform.

Membership is billed monthly and renews automatically until cancelled. The price and currency are shown before you subscribe.

If you cancel, your access continues until the end of the billing period you’ve paid for, except when you withdraw under the cooling-off policy.

Keep your login details private and do not share your account. If you experience an access or payment problem, contact alina@fearlesssleep.com - we are happy to help you access the Library.

2.5 How to use this space respectfully

We ask that you:

Be respectful and constructive.
Engage in good faith.
Avoid repeated reassurance-seeking, extended emotional venting or crisis-level posts; this space cannot provide that kind of support.
Respect other members’ privacy and do not share their personal contributions outside the Library without permission.

If someone consistently uses the space in a way that goes against these intentions, we may reach out with a warning or remove access. We hope not to, but we reserve the right to take appropriate action to maintain the integrity of the space, subject to applicable consumer rights.

We may remove posts or restrict participation where these rules are breached. We will normally explain the concern and give you an opportunity to address it. Serious breaches, such as harassment or sharing another person’s private information, may result in immediate suspension or removal.

If we end your membership, we will stop future billing and refund the unused part of your paid billing period proportionately.

The Library is educational. It does not provide medical care, psychotherapy or crisis support. Please seek qualified professional help for health concerns.

2.6 Using the content

Library materials belong to Square Roots s.r.o., their authors or the relevant rights holders. Your membership allows you to use them for your personal learning.

Please do not reproduce, publish, sell or share the materials or recordings outside the Library without permission. Materials expressly offered for download may be downloaded for personal use.

Third-party materials, such as embedded YouTube videos, remain the property of their respective rights holders and may be subject to the relevant platform’s terms.

If we discontinue the Library, we will notify members, stop future billing and refund any unused part of the current paid billing period. Completed billing periods are not refunded merely because the Library subsequently closes.

We do not guarantee particular results from using the materials. You decide how to apply them. Your statutory rights concerning the supply and conformity of digital content and services remain unaffected.

3. Website terms (general terms)

These general terms apply to the Fearless Sleep website (fearlesssleep.com) and, where relevant, our services. The specific terms in parts 1 and 2 apply to the corresponding purchases.

3.1 Disclaimers

Our website, newsletter, social media and video content provide general educational information. Our coaching and Library have the scope described above.

We do not act as medical doctors, psychotherapists or other licensed healthcare professionals. Our content and services do not replace medical, psychological or other regulated professional advice or treatment, and are not intended to diagnose, treat, cure or prevent a health condition.

Please consult an appropriately qualified professional about health concerns. In an emergency, contact your local emergency services.

3.2 Responsibility and liability

Voluntary participation

Your participation is voluntary. You remain responsible for your own decisions and for deciding whether and how to use our content and services.

Liability

We are responsible for meeting our obligations under these terms and applicable law. We do not guarantee that our content or services will achieve a particular personal outcome.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was made, or for business losses arising from services supplied for personal use.

Nothing in these terms excludes or limits our responsibility where doing so would be prohibited by applicable law.

Cookies policy

We use essential technologies needed to run and secure the website. Optional Google Analytics loads only when you allow analytics through the cookie banner. For details and to change your choice, see our Privacy Policy.

Intellectual property

Unless otherwise stated, our website materials belong to Square Roots s.r.o. or their respective rights holders. You may access them for personal, non-commercial use.

Except where we give permission, you must not:

Republish or redistribute our materials.
Sell, rent or sublicense them.
Reproduce or copy them beyond what is needed for the permitted personal use.

3.3 Links to other websites

Our website and Fearless Sleep Library Membership may link to or embed third-party websites and services. Those providers operate independently and have their own terms and privacy practices.

A link does not mean we endorse every statement or offering on that website. Please review the relevant provider’s terms when using its services. This does not affect our responsibilities for services we have agreed to provide to you.

3.4 Governing law and complaints

These terms are governed by Slovak law without taking away any mandatory consumer rights you may have.

If you’re unhappy with how we delivered our service, please email us at alina@fearlesssleep.com and tell us what happened. We’ll look into it, reply as soon as reasonably possible, and offer an appropriate remedy where one is due. We hope to resolve any concerns together.

If we reject your request for a remedy or do not respond within 30 days, you may seek alternative dispute resolution through the Slovak Trade Inspection, where the dispute falls within its remit.

If we cannot resolve a dispute, it may be brought before the courts of Slovakia where they have jurisdiction.

3.5 Age restriction

This website, our services and Library membership are intended for people aged 18 or over. By purchasing, you confirm that you are at least 18. Our website content is intended for an adult audience.

If you believe a child has provided personal information to us, please contact alina@fearlesssleep.com so we can review it and take appropriate action in accordance with our Privacy Policy and applicable law.

3.6 Modifications to terms and fees

We may update these terms and our prices for future purchases. The terms and price agreed when you purchase individual coaching continue to apply to that purchase unless we both agree otherwise or a change is required by law.

For ongoing Library memberships, we may make reasonable changes to reflect legal requirements, security needs or changes in how the service operates. Changes will not remove your statutory rights or reduce services already paid for without an appropriate remedy.

We will give at least 30 days’ notice by email of a membership price increase or a material change to these terms or the Library. A price increase will apply only from a renewal date after that notice period. You may cancel before the change takes effect. If a material change adversely affects access to or use of the Library, you may end the membership and receive a proportionate refund for any unused prepaid period, without affecting further statutory rights.

Contact

Square Roots s.r.o. (Limited Liability Company)

Place of registration: Dobrovskeho 9, Bratislava, Slovakia

Company ID: 53706137

In case of any questions regarding these terms of use or privacy policy, please reach out via email: hello@fearlesssleep.com

Last updated: October 19, 2026

Withdrawal form

Complete and send this form via email only if you wish to withdraw from your contract during the applicable cooling-off period (initial 14 days). You may also withdraw by sending us any other clear statement of your decision.

To: Square Roots s.r.o., alina@fearlesssleep.com

I hereby give notice that I withdraw from my contract for the supply of the following service:

Service purchased: ____________________

Date ordered: ____________________

Name of consumer: ____________________

Email address of consumer: ____________________

Date: ____________________